Refund policy

We offer a  30-day satisfaction refund policy per chargeback, we do not offer free shipping for returns

HOW DO I RETURN AN ITEM?

We hope you are happy with your order but if you’re not please follow the steps below for a quick and easy return. You can return any unwanted items back to us within 14 days of delivery. Returned items must be in their original and unused condition.

• Take your parcel to any Post Office or counter service.
• Obtain a certificate of postage to ensure the parcel get to us

Returns Address-JM DistIllations, Unit 2e, Ainslie Street, Broughty Ferry, DD5 3RR

REFUNDS

Once we receive your item, we will notify you that we have received your returned item and the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

HAVE YOU RECEIVED MY RETURN?

Please allow up to 10 working days for your parcel to be returned to us. Once your return has arrived and been processed we will send you an email. If you haven’t heard any communication from us after the 10 working day timescale, please contact our Customer Care Team.

Please ensure you have your order number and details of the items returned. If you’ve returned more than one order in the same parcel, please allow an additional 72 hours for all your returns to be completed.
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DAMAGE DURING SHIPPING

Customer satisfaction is extremely important to us. All of our products are inspected before leaving our facility. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged products must be made within 72hrs of receipt. Please contact us and provide detailed information for any product damaged during shipping within that time. We will then arrange for a replacement to be dispatched.

Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. These charges are recipients responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine charges and import eligibility. Whilst Extractive has successfully shipped around the world we cannot be held liable for any goods seized by customs. Thank you for your understanding and cooperation.